Store Policies

Shipping Policy

We process orders within 1–2 business days. Delivery times depend on your location:
Within [your city/campus area]: 1–2 business days
Other locations in [state/region]: 3–5 business days
Nationwide: 5–7 business days.

Shipping fees are calculated at checkout based on your delivery address. You’ll receive a confirmation with tracking details (or a delivery update via WhatsApp/email) once your order ships.

Returns & Refunds Policy
We want you to be happy with your purchase. If something’s wrong, here’s how it works:

Eligibility:
Items must be returned within [7/14] days of delivery
Product must be unused, in original packaging, with tags/seals intact
Perishables, personal care items (opened), and clearance/sale items are non-returnable.

How to request a return:
Contact us via WhatsApp or email within the return window with your order number and reason
We’ll confirm eligibility and provide return instructions.

Once we receive and inspect the item, refunds are processed within [5–7] business days to your original payment method (or store credit, if you prefer)

Damaged or wrong items:
If you receive a damaged, defective, or incorrect item, contact us within 48 hours with photos — we’ll arrange a replacement or full refund at no extra cost to you.

Order Cancellations
Orders can be cancelled free of charge before they ship. Once shipped, standard return policy applies.

Contact for Support
For any shipping, return, or order issues: [08027269685] / [fuoye@marketzon.shop].